We want your home to be safe and secure for you to live in. So, if your property requires repairs and maintenance, we want you to let us know straight away however what is considered urgent repair and what can wait to the next working day?
If you have an after-hours, urgent repair, you can call one of our trusted tradespeople, who will help make your property safe until the next business day. Our trusted tradespeople are:
So, what’s an urgent repair?
According to the QLD Tenancy Agreement (which you have signed), an urgent repair is :
a. a burst water service
b. an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted
c. a broken or blocked lavatory system
d. a serious roof leak
e. a gas leak
f. a dangerous electrical fault
g. flooding or serious flood damage
h. serious storm or fire damage
i. a failure or breakdown of the gas, electricity or water supply to the premises
j. a failure or breakdown of any essential service on the residential premises for hot water, cooking, cooling, heating or laundering
k. any fault or damage that causes the premises to be unsafe or unsecure.
Our trusted tradespeople are aware of what constitutes an urgent repair, so they’ll be able to confirm whether your repair is an emergency, or whether it needs to wait until the next business day.
Remember, for all other, non-emergencies, please contact our office during business hours to report repairs and maintenance.
For all other Emergency Situations please contact the following: